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Terms and conditions

This website belongs to Crystal Group Ltd, a legally constituted Bulgarian company with licence number : PKK -01- 05998.

The following Terms and Conditions form the basis of your relationship with Crystal Group Ltd. Please, read them carefully as they set out our respective rights and obligations. Access to the website is strictly controlled by Crystal Group Ltd and Crystal Group Ltd reserves the right to change, modify, substitute or suspend or remove without notice any information or service from time to time.
Any booking that you make through this website in conditional on you accepting these Terms and Conditions . The Terms form and integral part of our website and cannot be separated from the general contracting conditions, operations or reservations. By visiting, using or ordering from the website , you expressly consent and agree to be bound by the Terms and all applicable laws and regulations that govern this website and your booking.
If you do not agree to be bound by the Terms, you must not proceed with your booking.


Crystal Group Ltd may make improvements or changes to the information, elements, data, services, and other materials on this website, or terminate this website, at any time without notice.
Crystal Group Ltd may also modify the Terms at any time, and such modification shall be effective immediately upon posting of the modified Terms on this website. Accordingly, your continued use of or access to this website will be deemed to indicate your acceptance of the modified Terms.
Crystal Group Ltd may suspend access to website, due to maintenance works, net security reasons or force majeure (as defined in section 9 ), with no obligation to reimburse or compensate you for the period in which access was suspended.


Simply search for your chosen destination and dates, select your preferred accommodation provider and proceed to the final booking page. Please ensure you carefully check the dates, the price, the destination and the accommodation provider details before proceeding with your booking.
To confirm a booking, you must be authorized to make the booking by all persons named on the booking and there parent or guardian for all party members who are under 18 when the booking is made. By making the booking, you are confirming that all the persons named on the bookings accept the terms and that you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due to us.
Once Crystal Group Ltd has received your booking and all appropriate payments, Crystal Group Ltd will confirm your booking on behalf of the accommodation concerned by issuing a confirmation e-mail.
Reservation number provided by Crystal Group Ltd are for your sole and personal use; no reservation number may be transferred or disclosed to third parties and you shall be directly responsible for the use of your own personal number.


You warrant that you are 18 years of age or over and have legal capacity to use the Crystal Group Ltd’s site and to create a legally binding contract.
You warrant that all personal information submitted during accommodation bookings and membership registration is correct and you accept financial responsibility for all transactions made under your name account.


Accommodation, meals and any other services as stated on your accommodation booking e-mail.
All obligatory accommodation establishment service charges and taxes .


The basic accommodation cost does not include:
Transfers between airport and accommodation.
Excursions and other personal expenditure.
Additional charges for rooms, meals or under-occupancy in apartments that are not stated to be included in your booking.
Charges that accommodation establishments or apartments may make for facilities such as cots, parking, minibus services, tennis courts and equipment, porters etc.
Deposits requested on arrival by some apartment/villa owners.


If, for whatsoever reason, you do not turn up at the accommodation on the arrival date stated on your accommodation booking e-mail without prior warning to Crystal Group Ltd (a no show) this shall be considered a cancellation.
In the event of a no show without prior warning you will not be entitled to any refund.


You can pay by a bank transfer or by credit card using a paypal system.


You may modify or cancel your booking at any time prior to your arrival date on Crystal Group Ltd website.
You will be advised at the time of booking of the cancellation charge levied by the accommodation.
Proceeding with your reservation means you expressly accept such charges.


Modifications involving a partial cancellation, amendment or reduction in number of nights within the timescale that cancellation fees apply, may also be subject to cancellation expenses.
Modifications to extend the reserved period shall be subject to availability and any increase in price will be charged and become payable immediately.


If you cancel your booking prior to your arrival date, you may be charged a cancellation charge. Crystal Group Ltd will refund you amount paid under the contract minus any cancellation charges incurred by the accommodation provider.
You should cancel your booking through the Crystal Group Ltd website and the website will advise you of any cancellation charges payable or, alternatively, if you have cancelled within the period where no cancellation charges are levied. Cancellation charges will vary according to the accommodation provider, the destination and the dates selected.
If for exceptional reasons the cancellation cannot be made via Crystal Group Ltd website, your letter of cancellation must be send in writing to Crystal Group Ltd, detailing the destination and reservation number. Crystal Group Ltd shall end acknowledgement of receipt and inform of all the charges, if any, which may be applicable. Cancellation shall only come into force when your letter of cancellation is received by Crystal Group Ltd, as opposed to when you send the letter. You shall be responsible for obtaining the confirmation and/or acknowledgement of receipt of the cancellation of the reservation by Crystal Group Ltd.
If you decide to leave the accommodation before the reserved departure date then you should address any claim for a refund of any unused nights to Crystal Group Ltd within twenty days of your arrival date, together with written confirmation from the accommodation provider of the time and date of your departure. Crystal Group Ltd may be able to negotiate with the accommodation provider for a refund of any unused portion of the accommodation; however, this is at the absolute discretion of the accommodation provider and Crystal Group Ltd. Specifically, during peak occupation periods the accommodation provider may charge full amount of the original reservation, in which case you shall not receive any refund.
Reservations made via fraudulently may be cancelled by either party with no penalty whatsoever in the event of force majeure, such as, without restriction , war, revolution, acts of terrorism, closure of borders, epidemics, catastrophes which may affect the various destinations and, specifically, the location of the accommodation provider.


If there is a change to or cancellation of your booking, Crystal Group Ltd will pass on the new details to you together with any compensation that the accommodation provider may offer. As agent only for the accommodation provider, Crystal Group Ltd cannot accept any liability for any changes or cancellation made to your booking.


You are strongly advised to take out adequate travel insurance prior to arriving in your destination. It is your responsibility to check you have adequate insurance cover, amongst other things, the costs of assistance including return to the country of origin in the event of an accident or illness.


Crystal Group Ltd will not be liable for any changes, cancellation, effect on your booking, loss or damage suffered by you or for any failure by the accommodation providers and/or Crystal Group Ltd to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) if the non performance is caused by force majeure. By way of example force majeure includes, but is not limited to, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe or other causes that seriously affect both parties and in particular the place where the accommodation provider is located as well as the country of origin of Crystal Group Ltd and other unforeseeable causes beyond Crystal Group Ltd’s control.


In the unlikely event that you have reason to complain or experience any problems with your accommodation please inform the accommodation reception staff or management immediately, to enable them to take appropriate action.
Should you not be satisfied with the solutions offered, please contact Crystal Group Ltd , whilst you are at the accommodation, and we will offer all reasonable assistance to try and rectify the situation to your satisfaction.
Crystal Group Ltd acts only as an agent for the accommodation provider and therefore cannot accept any liability for any loss or damages caused by the acts, omissions or negligence of any accommodation provider. Your contract for the accommodation is directly with the accommodation provider concerned.


Crystal Group Ltd acts as an independent intermediary in the contracting of accommodation and other services, and shall thus not be held liable for death, injury, illness, damage, loss, accident, theft, delays or any other irregularity which may arise, whether directly or indirectly, from the supply of services by the accommodation provider or other suppliers and which have been contracted via this system. Also, Crystal Group Ltd shall not be liable for any indirect, special or consequential loss, including economic loss, which term hall include loss of profits, loss of use of profits, business, revenue, and goodwill or anticipated savings.


The application and interpretation of these Terms and Conditions shall be governed by current and applicable Bulgarian Legislation. In the event of any discrepancy which may arise from the interpretation or execution of these terms and conditions, the parties, with express waiver of any other court of Jurisdiction and Competence of the Courts of Bulgaria.
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